IT Help Desk / Support Specialist – Stores Support

Kariera Group, on behalf of our client, a major Greek organization with a nationwide footprint and a large network of physical locations, is seeking a dedicated and detail-oriented IT Help Desk / Support Specialist– Stores Support to join their dynamic IT Helpdesk team.

The company operates complex technology environments supporting daily store operations across hundreds of sites. Their infrastructure includes hardware, software, business applications, POS systems, and local networks essential for seamless business continuity.

Key Responsibilities

As an IT Help Desk / Support Specialist – Stores Support, you will be responsible for delivering high-quality technical support to store end users and ensuring the smooth operation of in-store systems. Your daily activities include:

Providing technical support to end users via phone calls, ticketing system, and email

Diagnosing and resolving hardware, software, and network issues (PCs, printers, tablets, POS devices, scanners, etc.)

Installing and configuring software applications across store environments

Monitoring and managing local network connections (LAN, switches, Wi-Fi)

Performing routine diagnostic and health checks on systems and devices

Ensuring all incidents and requests are documented, tracked, and resolved within agreed timeframes

Contributing to internal knowledge base articles and support documentation

Creating and updating user manuals for operational needs

Collaborating with other IT departments to enhance tools, systems, and processes

Working on rotating weekly shifts (morning / afternoon / Saturday)

Skills & Experience

Degree from a University, Technical Institute, or IEK in Computer Science or a related discipline

Previous experience in a technical support or helpdesk role

Good knowledge of Microsoft technologies (Windows, O365, etc.)

Understanding of networking principles (TCP/IP, DNS, DHCP, LAN/WAN)

Experience with ticketing systems and remote desktop tools

Familiarity with scripting or query languages is considered an asset

Strong analytical and troubleshooting skills

Excellent communication skills and team-oriented mindset

Results-driven attitude and ability to handle issues efficiently

Benefits

Our client offers a reliable, stable, and growth-oriented working environment filled with technical challenges and learning opportunities.
You will receive:

A competitive compensation package

Opportunities for professional development and advancement

A supportive and collaborative team culture

Long-term career prospects within a large and continuously evolving organization

Join a team where your contribution directly supports critical daily operations across the company’s stores and be part of a fast-growing IT environment!