Department: Sales & Marketing

Refers to: Director of Sales & Marketing

Subordinates: Sales Coordinator

Working location: Athens Headquarters

Scope of work:

To develop and expand the Sales Portfolio of the Hotel Group, to achieve revenue and market share growth, through the right targeting and strategy implementation in Leisure Markets.

Responsibilities:

• Always demonstrating a pleasant and positive professional image.

• Always following the company’s internal policies as well as behavioral, grooming and personal hygiene Standards.

• Monitoring the attire and behavior of the department's staff as well as their compliance with all internal policies.

• Ensuring that all Standard Operating Procedures (SOP’s) are constantly followed and in the right way by all team members, aiming to achieve the highest guest satisfaction.

• Ensuring that team members are knowledgeable about the hotel's offerings and can effectively communicate value propositions to clients.

• Communicating via phone calls or email correspondence to respond to clients or suppliers about several questions and requests about our hotels.

• Developing relationships with the community to strength and expand customers base for sales opportunities.

• Targeting new leads and potential key accounts/per segment and per hotel.

• Working closely with revenue to ensure proposed rate negotiation and meet the financial needs of the company/seasonality.

• Developing and executing the annual Leisure Sales Plan and budget related to the department’s needs (workforce planning and spending for sales actions and campaigns).

• Developing and Executing Strategic Sales Actions and Campaigns.

• Continuously evaluating and analyzing the competition as well as the Leisure travel market to identify travel trends, opportunities and threats.

• Developing and maintaining strong relationships with Leisure travel agents and key stakeholders in Leisure travel market.

• Collaborating with other departments such as marketing, revenue, groups & banquet, hotel operations, to ensure alignment with the designed sales strategy and the quality standards we guarantee to our guests and partners.

• Preparing and analyzing sales reports related to sales activity, forecasting, market and revenue growth.

• Entering data and activating policies, special offers, and allotments in the PMS, Web Hotelier, HotelBeds, TUI and updating the Reservations and Hotel departments.

• Sending the contract to the agency or the company.

• Preparing a calendar with all the big events taking place in the area.

• Participating actively in all departmental and interdepartmental meetings whenever necessary, to support an effective communication flow and enhance collaboration and decision making.

• Initiating effective meetings with his/her team to ensure alignment with goals and provide guidance.

Qualifications:

• Degree in Hospitality Management, Business Administration, Marketing or related field.

• Minimum 3 years of experience in a relevant position in the Hospitality Industry.

• Proficient use of MS Office, relevant hotel PMS (Preferably Protel), Web hotelier B2B and OTA platforms.

• Excellent written and verbal communication skills both in Greek and English language.

• Excellent communication and negotiation skills.

• Experience with Sales Plans, budget and Campaigns.

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