💡 About the role
Kariera.group Recruitment Services is partnering with a well known international contact center to recruit Portuguese-speaking Customer Support Representatives for an exciting project in the video gaming industry 🎯 If you’re a Portuguese native speaker with a very good level of English and strong attention to detail, this is your opportunity to join a dynamic team in Thessaloniki.
You will handle player account related inquiries via email only — no voice calls, no chat — ensuring every user enjoys a secure and smooth experience 💌

🕒 Working conditions
📍 Location: On site in Thessaloniki (modern office environment)
🗓️ Schedule: Monday–Sunday, 07:00–22:00, 8 hour rotating shifts
🎓 Training starts: 6 November

🧩 Responsibilities
💬 Handle account related support requests exclusively via email
🧠 Assist users with login issues, account access, and verification inquiries
🔍 Investigate and resolve account or billing-related cases accurately
✍️ Maintain clear, polite, and professional written communication in Portuguese and English
🤝 Collaborate with internal teams to escalate complex cases and ensure timely resolution

🎯 Candidate profile
🇵🇱 Native or near native Portuguese speaker
💬 Very good command of English (written and reading)
👥 Excellent written communication and problem-solving skills
🔄 Flexible and comfortable with rotating shifts
✅ Eligible to work in Greece and available for full-time employment

💼 What’s οffered
📝 Permanent contract
💰 Competitive salary package
🎓 Comprehensive paid training starting 6 November
🌍 Career growth opportunities in a multicultural environment
🤗 Supportive, inclusive, and fun workplace culture

If this sounds like your next career move, apply now 📩