PATRAS AREA OPERATIONS MANAGER

Department: Hotel Operations
Reports to: Managing Director
Subordinates: HODs (directly) – F&B Manager, FO Manager, Housekeeping Manager
Working Location: Patras

Position Objectives:
Responsible for designing, overseeing, and implementing actions that ensure smooth and effective hotel operations, including, but not limited to, guest satisfaction, people management, revenue generation, and cost efficiency.

Responsibilities:

• Demonstrate a pleasant and positive professional image at all times to both guests and team members.

• Adhere to the company’s internal policies, as well as behavioral, grooming, and personal hygiene standards.

• Monitor the attire and behavior of the department’s staff, ensuring compliance with all internal policies.

• Ensure all Standard Operating Procedures (SOPs) are consistently followed by all team members to achieve the highest guest satisfaction.

• Provide leadership, motivation, and guidance to the hotel management team, setting expectations, managing performance, and communicating goals and objectives.

• Develop, in coordination with the Managing Director and HR Manager, the annual staff budgets for the hotels under his/her responsibility.

• Develop, in coordination with the Managing Director and Director of Procurement, the annual supplies budget for the hotels under his/her responsibility.

• Develop, in coordination with the Managing Director, the annual internal revenue budgets.

• Develop, oversee, and implement, in coordination with HODs, an annual action plan to achieve internal revenue budgets and ensure the highest guest satisfaction for the hotels under his/her responsibility.

• Ensure all agreed KPIs are met, including guest satisfaction and financial targets.

• Oversee relationships with key local stakeholders, including suppliers and regulatory bodies; enhance brand awareness through various partnerships and initiatives.

• Handle operational challenges effectively, including guest satisfaction, resource management, maintenance, and authority audits.

• Participate in recruitment, training, retention, performance evaluation, and other HR-related actions, in coordination with the HR team and according to company policies.

• Ensure compliance with health, safety, and labor laws and regulations.

• Identify areas for improvement and implement changes to enhance operational efficiency, cost control, revenue generation, and guest experience.

• Provide reporting and advice to the Managing Director concerning local or internal opportunities and threats.

• Actively participate in departmental and interdepartmental meetings to support effective communication, collaboration, and decision-making.

• Conduct effective team meetings to ensure alignment with goals and provide guidance.

Qualifications:

• Bachelor’s degree in Tourism Management, Business Administration, or a related field.

• At least 3 years’ experience as a General Manager in a multi-property environment.

• Excellent written and verbal communication skills in both Greek and English.

• Proficient in MS Office and Hotel Management Systems (preferably Protel).

• Strong leadership and interpersonal skills.

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