Retail Experience Associate – Anthologist Boutique

Location: Athens, Greece

About us

Located within one of Athens’ most iconic mid-century landmark hotels, The Store at the Ilisian is seeking to recruit Retail Experience Associates.

A modern emporium of ideas, origins and objects, The Store at the Ilisian is more than a store — it is a curated universe, a living editorial shaped by Anthologist. Neither boutique nor gift shop, it is conceived as a cultural salon where heritage meets provocation, and where every object, display and window forms part of a larger narrative. It will serve as a destination for both Athenians and international travelers — a place of discovery, storytelling and craftsmanship.

Operated by Anthologist — with coverage in New York Times, Vogue, Condé Nast Traveler, Monocle and beyond — the approach to hotel retail is singular and immersive. Based in Athens, Anthologist is a cross-cultural brand rooted in retail, hospitality and design, led by Greek-American founder Andria Mitsakos. With a focus on cultural preservation as a living practice, Anthologist creates objects, shapes collections and designs spaces that bridge tradition and the contemporary. Through global collaborations and a deep sensitivity to place, it brings together craft, narrative and design — where retail becomes ritual, and every piece carries meaning.

Role Overview

The Retail Experience Associate enhances the in-store experience, maintaining high customer service standards and delivering experiential retail through storytelling. The role involves both sales and operational responsibilities, representing brand values in every interaction.

Key Accountabilities

• Represent the brand inside and outside the store.

• Resolve customer issues or complaints by determining optimal solutions.

• Build and maintain a customer database.

• Assist with local events as planned.

• Ensure interior and exterior of the store meet brand and hotel standards.

• Create content (images and stories) for social media.

• Analyze store performance and propose actions to the corporate team.

• Review reports and suggest merchandising changes.

• Maintain stock management, including rotation and inventory tracking.

• Ensure store operations follow predefined SOPs.

• Ensure store policies comply with hotel policies.

Requirements

• 1–3 years of experience in retail; hotel or luxury hospitality experience is an asset.

• Strong understanding of customer service and luxury retail standards.

• Analytical mindset with basic computer skills (MS Word, Excel, PowerPoint, and social media platforms).

• Fluent in English; other languages is a plus.

Candidate’s Profile

• Highly organized, detail-oriented, and able to manage multiple tasks and priorities.

• Confident, proactive, and solution-oriented.

• Strong sense of aesthetics and luxury service culture.

• Team player with the ability to work autonomously when needed.

• Excellent communication and interpersonal skills, able to interact effectively with diverse clientele.

• Logical problem-solver with the ability to handle conflicts and customer issues smoothly.

Benefits

• Empowering, positive, and inspiring work environment.

• Competitive remuneration package.

• Opportunity to work closely with an international design company.

• Dynamic, friendly, and supportive team culture.

• Continuous training and professional development.

• Performance-based bonuses linked to sales goals.