Jumeirah Group in Dubai is hiring:

Duty Manager

Responsibilities

• Supervise property operations, particularly at the Front Office, ensuring alignment with
Jumeirah service standards and property strategy.
• Monitor service quality across all operations, ensuring adherence to approved
procedures and implementing corrective actions when necessary to uphold guest service
standards.
• Inspect rooms and facilities to ensure availability and compliance with operational
standards, supporting guest satisfaction.
• Address guest complaints promptly, coordinating corrective actions to maintain
consistent quality customer experiences.
• Coordinate departmental activities and facilitate effective communication to enhance
cooperation among departments for high-quality service delivery.
• Monitor personnel behavior and appearance, ensuring adherence to SBU standards and
procedures to deliver professional services.
• Respond promptly to emergencies such as power outages or equipment breakdowns to
prevent operational disruptions and maintain guest services.
• Report incidents, accidents, and issues comprehensively to supervisors and update
records to facilitate business continuity improvements.
• Ensure compliance with Health, Safety, and Environment management procedures to
provide world-class hospitality services.

Qualifications

• Luxury hospitality experience in a similar role.

• Bachelor’s degree in Hospitality or relevant field from an accredited and renowned   university.

• 3-5 years of experience in a position of direct responsibility in Guest Services, Public Relations, or Front Office supervision within international luxury hospitality.

• Intermediate proficiency in Microsoft Office programs.

• Strong problem-solving, leadership, team management, creativity, project management skills, and attention to detail.

Benefits

• Meals 

• Travel Expenses

• Friends & Family Discounts

• Private insurance