Recruitment Services | Kariera Group, on behalf of our client, VORTEX SOFTWARE, a specialized software house with 16 years of experience, focusing on facility & maintenance management and field service management, is seeking a skilled and customer-oriented ERP Support Consultant to join their dynamic team. This is a full-time hybrid position, in which you will play a critical role in providing technical and customer support, ensuring high satisfaction levels while assisting clients with configurations, troubleshooting and training.

Key Responsibilities:

• Providing prompt and effective customer support via phone, email, and remote sessions

• Troubleshooting software issues using MS-SQL for data management and problem analysis

• Managing and resolving daily client requests and incidents

• Conducting training sessions for users on the company’s software solutions

• Working closely with internal teams to escalate and solve complex issues

• Maintaining a strong focus on customer satisfaction and user success

Skills and Experience Required:

• Proven experience supporting ERP or CRM software systems

• Hands-on experience with MS-SQL for troubleshooting and data management

• Strong technical background with broad software knowledge

• Excellent problem-solving and analytical skills

• Ability to communicate clearly and effectively with clients and internal teams

• Customer-centric approach and dedication to delivering a positive support experience

• Ability to work independently and collaboratively within a team

• Strong time management and organizational skills

Preferred Profile:

• Mid to Senior level experience in a support or technical consulting role

• Familiarity with ERP/CRM ecosystems and business workflows

What We Offer:

• Full-time, long-term collaboration opportunity

• Exciting and friendly work environment

• Flexible working conditions, including hybrid work options

• Competitive salary package based on experience

• Private health insurance coverage

• Opportunities for continuous learning and professional development

Join a team that values innovation, collaboration, and delivering excellence.

Be part of VORTEX SOFTWARE’s mission to reshape how businesses operate through smart technology solutions!

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